Refund Policy

At Fringe Technologies, we stand behind the quality of our products and services. This refund policy outlines the terms and conditions for refunds and returns for both our software products and web development services.

Software Products

Digital Downloads

For our downloadable software products, we offer the following refund terms:

• 30-Day Money-Back Guarantee: Full refund available within 30 days of purchase
• Technical Issues: If our software doesn't work as described due to technical problems on our end
• Compatibility Issues: If the software is incompatible with your system despite meeting stated requirements
• Duplicate Purchases: Accidental duplicate purchases will be refunded in full

Free Software (HEICX)

Our free software is provided "as-is" without warranty. While we don't offer refunds for free products, we're committed to fixing bugs and improving functionality.

Pro Subscriptions

For subscription-based services:

• Monthly Subscriptions: Cancel anytime, no refund for current billing period
• Annual Subscriptions: Prorated refund available within first 30 days
• Unused Portion: Refunds calculated based on unused subscription time

Refund Exclusions

Refunds may not be available in the following cases:

• Software has been used extensively (beyond reasonable testing)
• Violation of our terms of service
• Requesting refund after 30-day period
• Change of mind without technical justification

Web Development Services

Project-Based Work

For custom web development projects, refunds are handled on a milestone basis:

• Planning Phase: Full refund available before development begins
• Development Milestones: Refund available for incomplete milestones only
• Completed Work: No refunds for completed and delivered milestones
• Client Cancellation: Client pays for work completed to date

Consultation Services

• Initial Consultation: Full refund if cancelled 24+ hours in advance
• Ongoing Consultation: Refund available for unused prepaid hours
• Same-Day Cancellation: 50% refund for consultations cancelled same day

Satisfaction Guarantee

If you're not satisfied with our web development services, we will:

• Work with you to address concerns and revise deliverables
• Provide additional consultation to meet project requirements
• Offer partial refunds for unresolved issues affecting project success

Refund Process

How to Request a Refund

1. Contact Us: Email support@fringe.ltd with your refund request
2. Provide Details: Include order number, reason for refund, and any supporting information
3. Review Process: We'll review your request within 2 business days
4. Resolution: Approved refunds processed within 5-10 business days

Required Information

Please include the following in your refund request:

• Order/transaction number
• Email address used for purchase
• Detailed reason for refund request
• Screenshots or error messages (if applicable)
• Steps taken to resolve the issue

Processing Time

• Credit Card: 5-10 business days from approval
• PayPal: 3-5 business days from approval
• Bank Transfer: 7-14 business days from approval

Exceptions and Special Cases

Force Majeure

In cases of circumstances beyond our control (natural disasters, government actions, etc.), refund timelines may be extended, and alternative arrangements will be discussed.

Dispute Resolution

If you're not satisfied with our refund decision, you may:

• Request escalation to management
• Seek mediation through appropriate channels
• Contact your payment provider for dispute resolution

Fraudulent Purchases

Purchases made with stolen credit cards or fraudulent information will be refunded to the original payment method and reported to appropriate authorities.

Contact Information

For refund requests or questions about this policy:

Policy Updates

This refund policy may be updated from time to time. Changes will be posted on this page with an updated "Last modified" date. Continued use of our products and services after changes constitutes acceptance of the updated policy.

For significant changes affecting existing customers, we will provide notice via email to registered users.